contact us

CONTACT US 

U.S. residents, please reference the forms of contact below. Non-U.S. residents, please visit your country-specific ACDelco website for the correct phone numbers and email addresses.

FREQUENTLY ASKED QUESTIONS

WARRANTY QUESTIONS

Where can I get my warranty honored if my part (e.g., battery) has gone bad?
Warranties are honored at the retailer/location/online retailer from which you purchased the part. View all warranty information here.

 

Can I still process a warranty claim if I no longer have my receipt?
Warranty claims cannot be processed without proof-of-purchase paperwork.

 

How can I get my warranty reimbursed if the retailer/location/online retailer I purchased my part (e.g., battery) from is no longer open?
First, verify your part is within the warranty period using your purchaser’s receipt. View all parts warranty information here.
You will then need to purchase a replacement part and contact the Customer Support Center via the contact options below for further assistance. Ensure you have receipts available for both the original purchase and the replacement on hand for the claim. If approved, the reimbursement will cover the lower cost of the two parts. Purchase a replacement part here.

PARTS QUESTIONS

How can I find specific GM Genuine Parts or ACDelco Parts for my vehicle?
Search for the parts you need using the tools provided below:
ACDelco Online Catalog
ACDelco Battery Catalog
ACDelco Chemicals Catalog
ACDelco Pigtails & Sockets Catalog
GM Genuine Parts Powertrain Catalog

 

Where can I buy GM Genuine Parts & ACDelco Parts?
Purchase GM Genuine Parts and ACDelco Parts online at Authorized Retailers or at a location near you. Locate your part here.

 

Where can I find parts pricing?
Find pricing for GM Genuine Parts and ACDelco Parts online at Authorized Retailers or at a location near you. Locate your part here.

PACKAGING QUESTIONS

The packaging/label looks different on my new part. Did I receive the wrong part (e.g., battery)?
GM Genuine Parts and ACDelco are updating our global branding, including packaging. Review full details here.

 

How can I identify if I received a counterfeit or legitimate GM Genuine Parts or ACDelco Part?
We do everything in our power to ensure you are purchasing legitimate GM Genuine Parts and ACDelco Parts. Access information including how to spot, how to avoid, and how to report suspected counterfeiting here.  

STILL HAVE QUESTIONS? CONTACT US USING THE INFORMATION BELOW.

EMAIL US

EMAIL US

We are interested in what you have to say. We want to know what you think of our products, what your experience has been with GM Genuine Parts and ACDelco, and how we can keep making our products better for you. Please email any of the links below and a member of our team will get back to you as soon as possible.

OTHER INQUIRIES

Issues logging in to the ACDelco 1Store?

my GM Partner Perks

Fleet Parts & Service

CALL US

CALL US

CONSUMER


Customer Support
800.223.3526

Warranty Information
800.223.3526 (Prompt 2)

Consumer Assurance
800.223.3526 (Prompt 3, then Prompt 1, then Prompt 2)

GM Privacy Statement
866.MYPRIVACY (866.697.7482)

PROFESSIONAL


Associate Distributor Program
800.253.3428

ASE Education Foundation
800.825.5886

CONNECTION/GMSi/TIS2Web
800.825.5886 (Prompt 3, then Prompt 2, then Prompt 1)

Fleet Parts Discount Program
866.463.5338

my GM Partner Perks
800.253.3428 (Hours: M-F 8 a.m. – 8 p.m. CST)

Programs
800.825.5886 (Prompt 2)

Training
800.825.5886 (Prompt 3, then Prompt 1, then Prompt 4)

Warranty Information
800.223.3526 (Prompt 2)

WRITE US

WRITE US

We are interested in what you have to say. We want to know what you think of our products, what your experience has been with GM Genuine Parts and ACDelco, and how we can keep making our products better for you. Please send your letter to the address below and we will get back to you as soon as possible.

ATTN: ACDelco
P.O. Box 33171
Detroit, MI 48232-5171
FAX: 866.340.2814

OUR PARTS A-Z

Find the right GM Genuine Parts or ACDelco parts for your vehicle from our extensive product offerings.

CLICK AND MORTAR

Online or on the shelf, we have an authorized retailer that’s convenient for you.

BUY PARTS BUY PARTS hover
BUY PARTS

FIND A SHOP THAT FITS

Bring your vehicle to a GM Dealership or an ACDelco Service Center for maintenance.

LOCATE SERVICE LOCATE SERVICE hover
LOCATE SERVICE

WARRANTY INFORMATION

We stand behind what we sell. Check out our limited-warranty options and get the most out of your coverage.

SEE WARRANTY SEE WARRANTY hover
SEE WARRANTY
  • Mail-in rebate available only to Independent Service Centers, Body Shops, or Commercial Fleets with a U.S. mailing address. Limit 15 rebates per part per business. Not available with some other offers. Government and municipal fleets are excluded. Allow 6 to 8 weeks from promotion end date for delivery of Visa Prepaid Card. Visa Prepaid Card will be issued in the business name. Visit your my GM Partner Perks dashboard or see gmpartsrebates.com for complete details, eligible parts, and rebate form, which must be postmarked by 1/15/21. Offers end 12/31/20.

|