counterfeit parts

COUNTERFEIT PARTS

HAVE A COUNTERFEIT PART?

We do everything in our power to ensure you are purchasing legitimate GM Genuine Parts and ACDelco Parts.

COUNTERFEIT PARTS ARE:

  • Not made in accordance with GM standards, which can lead to premature part failure, system breakdowns, or even vehicle safety events.
  • Packaged and designed to intentionally mislead you, often duplicating known trademarks exactly or ever so slightly, in hopes that you, the consumer, won’t notice the slight differences.

WHY SHOULD I CARE?

  • Counterfeit parts cast a shadow on ACDelco’s reputation of providing of high-quality replacement parts. Counterfeit parts may not meet the same standards as the genuine parts, which can lead to mechanical problems and systems breakdowns, or even cause safety concerns.
  • Imitation parts typically don’t last as long as legitimate ACDelco and GM Genuine Parts, making it necessary to replace them more frequently.

HOW TO SPOT 

Here are tips to help identify a counterfeit part:

  • INSPECT THE PACKAGING - Always ask an installer if you can view the part packaging prior to installation. If it appears flimsy, lacks the name brand or logo or has a name that is similar to, but not the same as, those you’re used to seeing (such as AZDelco instead of ACDelco), it could be counterfeit. Counterfeiters often use colors, artwork, and fonts on their packaging that are similar to that of the genuine product.
  • COMPARE PRICES. Extremely large differences in price should make you suspicious.  Keep in mind that you get what you pay for; materials that lead to long product life may not be included in counterfeit parts (such as no iridium on iridium spark plugs).

    

    

  • INSIST ON GENUINE PARTS. A visual inspection of the product may not be enough to distinguish genuine parts from the fakes. Always insist on ACDelco or GM Genuine Parts from GM Dealers or ACDelco Authorized Resellers.
  • LOOK FOR THE HOLOGRAM. In an effort to make counterfeiting more difficult, a global security hologram is placed on many of our global packages as an indicator of a GM Genuine Parts or ACDelco part.

HOW TO AVOID

Always buy products from a GM Dealer or an ACDelco Authorized Reseller. Look for the distinct mark on your ACDelco package as an indicator that you purchased a legitimate ACDelco part.

HAVE A COUNTERFEIT PART? 

If you suspect a part you have purchased is fake, or if you have information regarding counterfeit activities, please contact the GM Global Brand Protection Team by clicking the email us button.

 

Be sure to include as much information as possible, as well as detailed pictures of the part, packaging (including return address), invoice, and receipt. Please do not dispose of the part and other materials, as they may be requested for authentication purposes. All personal information will remain strictly confidential. You should receive a response within five business days.

EMAIL US
EMAIL US  

Want to learn more about counterfeit parts? Click here to read more:

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DOWNLOAD PDF  

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  • Retail customers with a U.S. mailing address only. Limit one rebate per VIN. Allow 6 to 8 weeks for delivery of Visa® Prepaid Card. See acdelco.com or gmpartsrebates.com for details and rebate form, which must be postmarked by 3/31/20. Offer ends 2/29/20.

  • Available only to Independent Service Centers, Body Shops, or Commercial Fleets with a U.S. mailing address. Limit 15 rebates per part per business. Not available with some other offers. Government and municipal fleets are excluded. Allow 6 to 8 weeks from promotion end date for delivery of Visa® Prepaid Card. Visa Prepaid Card will be issued in the business name. See gmpartsrebates.com for complete details, eligible parts, and rebate form, which must be postmarked by 1/15/20. Offer ends 12/31/19.

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